Happie Family Store FAQ

Customer Questions

How long will it take for my item to get delivered?

Once an order is placed, the production usually takes 3-5 business days (maximum of 7). Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:

  • United States: 10-25 business days
  • Canada: 10-25 business days
  • Rest of the world: 10-30 business days

Most items however will ship much faster than that.

Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may takes 1-3 days more than normal (depends on how fast we receive your answer emails).

How can I track my order?

When you order with HAPPIEFAMILY you are emailed out a unique order ID.

After being produced and ready to be shipped, you would receive a tracking number for your order's shipping status.

You can lookup your order any time here: happiefamily.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@happiefamily.com.

How does HAPPIEFAMILY handle returns?

Each item is custom made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for alternative design, product or size
  • Not as expected items
  • Unwanted items

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 3-5 days to produce handcrafted item carefully and check for defects before shipping. 

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens.

Please just send us a photo with the broken mug and your order details to support@happiefamily.com and we'll get you a new one out!


Where are we located?
Our company are currently located in 6 different countries: the USA, Ireland, Hong Kong, Viet Nam, Malaysia and China. The USA is where our headquarter is.  Our headquarter's address is 11835 W Olympic Blvd, Los Angeles. Due to the lower cost of the labours, we decided to place our companies in those locations to offer you the most reasonable price with the same quality that is guaranteed by our Quality Control team.

 

All Sales Are Final!!!

We do not accept any returns, exchanges or refunds, unless the item is defective or damaged.

If you have further inquiries, please contact support@happiefamily.com.